# Second Device Error \[Get backup failed: timed out\] **URL:** \ **Category:** Mutual Help\ **Tags:** android, desktop\ **Created:** [April 1, 2026, 7:43am UTC](https://forum.delta.chat/t/second-device-error-get-backup-failed-timed-out/4990 "2026-04-01T07:43:28Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![beitmenotyou](https://forum.delta.chat/user_avatar/forum.delta.chat/beitmenotyou/32/3315_2.png) [@beitmenotyou](https://forum.delta.chat/u/beitmenotyou)\ **Post date:** [April 1, 2026, 7:43am UTC](https://forum.delta.chat/t/second-device-error-get-backup-failed-timed-out/4990/1 "2026-04-01T07:43:28Z")
**Delta Chat version** PC zorin OS flatpack v2.43.0 and mobile android 15 on motorola g56 app v2.48.0 **Expected behavior** adding my phone as a second device to continue conversations **Actual behavior** when I scan the QR code provided by my desktop app I encure an error in the attached image **Steps to reproduce the problem** 1. disabiled VPN on both mobile and PC 2. uninstalled and reinstalled apps on both mobile and PC **Screen snapshots** ![WhatsApp Image 2026-04-01 at 12.03.28 AM](https://support.delta.chat/uploads/default/original/2X/b/b9064c33787044f95e758722848c630d2e61d90a.jpeg) **Debug logs** Cannot provide as not logged in on the mobile app ---
**Author:** ![r10s](https://forum.delta.chat/user_avatar/forum.delta.chat/r10s/32/1513_2.png) [@r10s](https://forum.delta.chat/u/r10s)\ **Post date:** [April 1, 2026, 11:57am UTC](https://forum.delta.chat/t/second-device-error-get-backup-failed-timed-out/4990/2 "2026-04-01T11:57:00Z")
there are some more tipps at [https://delta.chat/help#troubleshooting](https://delta.chat/help#troubleshooting) - but here will be situations left, where it does not work, this is known. in this case, you can fallback to “export/import backup” or, what usually works, span a mobile hotspot on the phone, and join it with desktop. after the device is set up once, these workarounds are no longer needed, btw