# Need help with audio calls \[microphone & camera access\] **URL:** \ **Category:** Mutual Help\ **Tags:** bug, calls, desktop\ **Created:** [June 11, 2026, 1:05pm UTC](https://forum.delta.chat/t/need-help-with-audio-calls-microphone-camera-access/5420 "2026-06-11T13:05:57Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![ajypz7p5y](https://forum.delta.chat/letter_avatar_proxy/v4/letter/a/91b2a8/32.png) [@ajypz7p5y](https://forum.delta.chat/u/ajypz7p5y)\ **Post date:** [June 11, 2026, 1:05pm UTC](https://forum.delta.chat/t/need-help-with-audio-calls-microphone-camera-access/5420/1 "2026-06-11T13:05:57Z")
# πŸ“ž Incoming call (with user prompt) with offer: SDP Call Information Summary πŸ”· Session Information: Version: 0 Name: Default Session Session ID: 2710654388249708919 Origin Address: 127.0.0.1 🌐 Network Connectivity (ICE Candidates): 🏠 Local Network (Host): 6 candidate(s) β€’ 10.8.1.20:33725 (UDP) β€’ 127.0.0.1:49437 (UDP) β€’ ::1:46740 (UDP) β€’ 26.132.0.95:9 (TCP) β€’ 127.0.0.1:35935 (TCP) β€’ ::1:58109 (TCP) 🌍 Public IP (STUN): 1 candidate(s) β€’ 146.103.42.67:33725 (UDP) πŸ”„ TURN Relay: 1 candidate(s) β€’ 46.224.39.230:58882 (UDP) πŸ“Š Connection Assessment: βœ… Excellent: All connection types available πŸŽ₯ Media Streams: πŸ”Š AUDIO: Port: 58882 Protocol: UDP/TLS/RTP/SAVPF Connection: 46.224.39.230 Direction: Bidirectional (send & receive) πŸ“Ή VIDEO: Port: Dynamic (9 = placeholder) Protocol: UDP/TLS/RTP/SAVPF Connection: 0.0.0.0 Direction: Bidirectional (send & receive) πŸ“Š APPLICATION: Port: Dynamic (9 = placeholder) Protocol: UDP/DTLS/SCTP Connection: 0.0.0.0 🎡 Audio Codecs: β€’ opus (High Quality): 48000Hz, 2 channel(s) β€’ red: 48000Hz, 2 channel(s) β€’ G722 (Good Quality): 8000Hz, 1 channel(s) β€’ PCMU (Basic Quality): 8000Hz, 1 channel(s) β€’ PCMA (Basic Quality): 8000Hz, 1 channel(s) β€’ CN: 8000Hz, 1 channel(s) β€’ telephone-event: 48000Hz, 1 channel(s) β€’ telephone-event: 8000Hz, 1 channel(s) πŸ“½ Video Codecs: β€’ VP8 (WebRTC Standard): 90000Hz β€’ rtx: 90000Hz β€’ VP9 (Efficient): 90000Hz β€’ rtx: 90000Hz β€’ H264 (Compatible): 90000Hz β€’ rtx: 90000Hz β€’ H265: 90000Hz β€’ rtx: 90000Hz β€’ red: 90000Hz β€’ rtx: 90000Hz β€’ ulpfec: 90000Hz πŸ”’ Security: DTLS Fingerprint: SHA-256 20:4B:C0:86:47:1B:DB:C5:27:8F:36:AE:66:65:4C:B3:56:B0:0F:97:47:09:03:0C:A7:3D:EE:BA:F7:DA:25:63 πŸ”‘ ICE Authentication: Username Fragment: uS3q Password: [PRESENT] Failed to getUserMedia with video, will try just audio NotReadableError: Could not start audio source NotReadableError: Could not start audio source Accept call prompt resolved: accepted NotReadableError: Could not start audio source incoming media not playing, will .play() it incStream.videoTracks() muted states: Array [true] incoming media is playing ---
**Author:** ![WofWca](https://forum.delta.chat/user_avatar/forum.delta.chat/wofwca/32/1702_2.png) [@WofWca](https://forum.delta.chat/u/WofWca)\ **Post date:** [June 11, 2026, 2:34pm UTC](https://forum.delta.chat/t/need-help-with-audio-calls-microphone-camera-access/5420/2 "2026-06-11T14:34:17Z")
> [@ajypz7p5y](#): > > Failed to getUserMedia with video, will try just audio > NotReadableError: Could not start audio source > NotReadableError: Could not start audio source What OS are you on? Did you give Delta Chat the permission to use the camera? ---
**Author:** ![ajypz7p5y](https://forum.delta.chat/letter_avatar_proxy/v4/letter/a/91b2a8/32.png) [@ajypz7p5y](https://forum.delta.chat/u/ajypz7p5y)\ **Post date:** [June 11, 2026, 3:12pm UTC](https://forum.delta.chat/t/need-help-with-audio-calls-microphone-camera-access/5420/3 "2026-06-11T15:12:12Z")
Windows 11 ---
**Author:** ![ajypz7p5y](https://forum.delta.chat/letter_avatar_proxy/v4/letter/a/91b2a8/32.png) [@ajypz7p5y](https://forum.delta.chat/u/ajypz7p5y)\ **Post date:** [June 11, 2026, 3:13pm UTC](https://forum.delta.chat/t/need-help-with-audio-calls-microphone-camera-access/5420/4 "2026-06-11T15:13:20Z")
there were no requests for access to the camera ---
**Author:** ![WofWca](https://forum.delta.chat/user_avatar/forum.delta.chat/wofwca/32/1702_2.png) [@WofWca](https://forum.delta.chat/u/WofWca)\ **Post date:** [June 11, 2026, 3:18pm UTC](https://forum.delta.chat/t/need-help-with-audio-calls-microphone-camera-access/5420/5 "2026-06-11T15:18:24Z")
Yes, there is no permission pop-up on Windows, but I believe there is still permission control for it in settings. Please check that. Also check if the Delta Chat’s QR scanner works. ---
**Author:** ![ajypz7p5y](https://forum.delta.chat/letter_avatar_proxy/v4/letter/a/91b2a8/32.png) [@ajypz7p5y](https://forum.delta.chat/u/ajypz7p5y)\ **Post date:** [June 11, 2026, 3:37pm UTC](https://forum.delta.chat/t/need-help-with-audio-calls-microphone-camera-access/5420/6 "2026-06-11T15:37:09Z")
The DeltaChat app is missing from the camera and microphone access settings. ---
**Author:** ![ian](https://forum.delta.chat/user_avatar/forum.delta.chat/ian/32/3164_2.png) [@ian](https://forum.delta.chat/u/ian)\ **Post date:** [June 18, 2026, 4:40pm UTC](https://forum.delta.chat/t/need-help-with-audio-calls-microphone-camera-access/5420/7 "2026-06-18T16:40:03Z")
Does sending an audio message also not work? Did you manage to fix it somehow? Are there other Windows 11 users where it is working? ---
**Author:** ![MaartenRS](https://forum.delta.chat/letter_avatar_proxy/v4/letter/m/838e76/32.png) [@MaartenRS](https://forum.delta.chat/u/MaartenRS)\ **Post date:** [July 20, 2026, 1:35pm UTC](https://forum.delta.chat/t/need-help-with-audio-calls-microphone-camera-access/5420/8 "2026-07-20T13:35:12Z")
I am using an /e/os with Delta Chat and making calls to another /e/os or android (video and audio) works fine. However, when I try to make a video call to an iPhone with Delta Chat installed, the audio does not come through the speaker, in fact, the whole speaker/earpiece selection button seems not to exist on the iPhone version of DeltaChat? Is this me (iPhone 12), or have other people also noticed this? ---
**Author:** ![ian](https://forum.delta.chat/user_avatar/forum.delta.chat/ian/32/3164_2.png) [@ian](https://forum.delta.chat/u/ian)\ **Post date:** [July 20, 2026, 1:46pm UTC](https://forum.delta.chat/t/need-help-with-audio-calls-microphone-camera-access/5420/9 "2026-07-20T13:46:24Z")
I suggest opening a separate issue about this with more details and logs possibly. ---
**Author:** ![MaartenRS](https://forum.delta.chat/letter_avatar_proxy/v4/letter/m/838e76/32.png) [@MaartenRS](https://forum.delta.chat/u/MaartenRS)\ **Post date:** [July 20, 2026, 3:20pm UTC](https://forum.delta.chat/t/need-help-with-audio-calls-microphone-camera-access/5420/10 "2026-07-20T15:20:12Z")
> [@MaartenRS](#): > > I am using an /e/os with Delta Chat and making calls to another /e/os or android (video and audio) works fine. However, when I try to make a video call to an iPhone with Delta Chat installed, the audio does not come through the speaker, in fact, the whole speaker/earpiece selection button seems not to exist on the iPhone version of DeltaChat? Is this me (iPhone 12), or have other people also noticed this? OK, thank you. I will do this as soon as I have access to the logs of both my phone and the iPhone. ---
**Author:** ![MaartenRS](https://forum.delta.chat/letter_avatar_proxy/v4/letter/m/838e76/32.png) [@MaartenRS](https://forum.delta.chat/u/MaartenRS)\ **Post date:** [July 21, 2026, 6:45pm UTC](https://forum.delta.chat/t/need-help-with-audio-calls-microphone-camera-access/5420/11 "2026-07-21T18:45:52Z")
Where / how do I get the logs of a call? ---
**Author:** ![ian](https://forum.delta.chat/user_avatar/forum.delta.chat/ian/32/3164_2.png) [@ian](https://forum.delta.chat/u/ian)\ **Post date:** [July 21, 2026, 8:17pm UTC](https://forum.delta.chat/t/need-help-with-audio-calls-microphone-camera-access/5420/12 "2026-07-21T20:17:24Z")
Settings βš™ β†’ Advanced β†’ View Log ---
**Author:** ![MaartenRS](https://forum.delta.chat/letter_avatar_proxy/v4/letter/m/838e76/32.png) [@MaartenRS](https://forum.delta.chat/u/MaartenRS)\ **Post date:** [October 13, 2026, 9:36am UTC](https://forum.delta.chat/t/need-help-with-audio-calls-microphone-camera-access/5420/13 "2026-10-13T09:36:04Z")
It has been a few months since I posted the initial post about the mic and camera access on MacOS and iOS. Many thanks to those who looked into this issues, it seems to have been solved, almost. I can now indeed make a video call to an iOS system with camera on and mic. But, somehow the sound on the iPhone is very very low. All settings are normal (volume levels, audio-input levels) and work fine with between-Android phones. When this is solved, I can finally ditch whatsapp for good! Thanks everyone and sorry I cannot help on the technical side of this problem, I wish I had the knowledge.