# Crash of Dektop and Android **URL:** \ **Category:** Mutual Help\ **Tags:** android, desktop\ **Created:** [April 24, 2020, 12:52pm UTC](https://forum.delta.chat/t/crash-of-dektop-and-android/955 "2020-04-24T12:52:27Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![cracker0dks](https://forum.delta.chat/user_avatar/forum.delta.chat/cracker0dks/32/157_2.png) [@cracker0dks](https://forum.delta.chat/u/cracker0dks)\ **Post date:** [April 24, 2020, 12:52pm UTC](https://forum.delta.chat/t/crash-of-dektop-and-android/955/1 "2020-04-24T12:52:27Z")
**Delta Chat version** Dektop: 1.2.0 Android: 1.3.0 Behaviour: Used DC without problems for like 3 Month then this happens. On Windows Dektop: I did not get new messages (but I could send). CPU load was always at 15% in idle. Was not able to generate a Backup or export keys (File was not created). Android: Could open the app but instant freeze on every click anywhere (even settings button) To export keys I imported an older backup in Flightmode (online it graped all the new messages and freeze again) and the exported the keys to read messages I’ve got in thunderbird. I set up the dektop and android again (imported the old keys…) but even without showing the old messages I got the freeze again after about 30min. So I deleted all messages (About 2k+) in the DC Mail folder (They are still in the Trash folder so I don’t think it was a space problem) and apps are working again, even without new installation on Android and with new installation on dektop. I’ve send an App bugreport with Android (could not get a log file because of freeze) My Dektop Logfile is here: [2020-04-24-13-56-41.log.txt](https://forum.delta.chat/uploads/short-url/n4HLc3R13QNiXVurGI1nZictrkD.txt) (119.2 KB) There are many reconnects but this was the case all the time (so not related to that) due to the config of the exchange server. Greetings ---
**Author:** ![r10s](https://forum.delta.chat/user_avatar/forum.delta.chat/r10s/32/1513_2.png) [@r10s](https://forum.delta.chat/u/r10s)\ **Post date:** [October 6, 2026, 2:59pm UTC](https://forum.delta.chat/t/crash-of-dektop-and-android/955/2 "2026-10-06T14:59:44Z")